2011/12/5 Wagner <wagnerspi@gmail.com>

Hello,

I need to be sure that the source object is a Ticket and the target object is a ITSMConfigItem

how can I do that using the LinkObject?

thanks

2011/12/2 Wagner <wagnerspi@gmail.com>

Yes, I changed some things here, and got it right

thanks for your reply

I'm just trying to change the incidate state from the CI but I'm not going anywhere =/

2011/12/2 Michiel Beijen <michiel.beijen@otrs.com>

Hi Wagner,

On Thu, 1 Dec 2011 14:11:44 -0200, Wagner wrote:

I think the event is wrong, cause the LinkAdd event is being called when
I link a ticket to another ticket, but when I link a ticket to a CI it's
not being called

is there a way to find out which event should I use?

I tested by logging out of Kernel::System::EventHandler every time it is called, and I found the LinkAdd event is executed when you link a ticket to a CI. It really is the correct event.

[Fri Dec 2 14:31:07 2011][Notice][Kernel::System::EventHandler::EventHandler] Running for LinkAdd

--
Mike
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