Re: [dev] OTRS Report module

10 Dec 2004

      Hi Damir,

Damir Dzeko wrote:
...
I wrote a report module for OTRS.
Here's what README file provided in tar.gz in attached to this
message says.
Report module for OTRS (Ticket Timings)
---------------------------------------
[...]
I tested it. It's really cool! :)

And I like the idea of business minutes...

Your package is a really good module. :)

I want also provide infos about OTRS 2.0 (current cvs head) so maybe it 
helps you to port this module some day to OTRS 2.0. :)

The Kernel::System::Time got one new key function:

[http://dev.otrs.org/]
  WorkingTime()
     get the working time in secondes between this times

     my $WorkingTime = $TimeObject->WorkingTime(
         StartTime => $Created,
         StopTime => $Self->SystemTime(),
     );
[...]

It calculates the working time between StartTime and StopTime (witch is 
also used in the frontend of OTRS 2.0) based on Kernel/Config.pm options:

[...]
     # TimeWorkingHours
     # (counted hours for working time used)
     $Self->{TimeWorkingHours} = {
         Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Sat => [  ],
         Sun => [  ],
     };
     # TimeVacationDays
     # adde new days with:
     # "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';"

     $Self->{TimeVacationDays} = {
         1 => {
             01 => 'New Year\'s Eve!',
         },
         5 => {
             1 => '1 St. May',
         },
         12 => {
             24 => 'Christmas',
             25 => 'First Christmas Day',
             26 => 'Second Christmas Day',
             31 => 'Silvester',
         },
     };

     # TimeVacationDaysOneTime
     # adde new own days with:
     # "$Self->{TimeVacationDaysOneTime}->{1977}-{10}->{27} = 'Some Info';"
     $Self->{TimeVacationDaysOneTime} = {
#        2004 => {
#          6 => {
#              07 => 'Some Day',
#          },
#          12 => {
#              24 => 'Some A Day',
#              31 => 'Some B Day',
#          },
#        },
     };
[...]

PS: An I also post on the dev list about a new OTRS package format. So 
it's easier to provied own written modules. :)

Thanks Damir!

   Martin Edenhofer

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