On Thu, Dec 05, 2002 at 11:41:17PM +0100, Martin Edenhofer wrote:
You can assign a ticket to a customer. However in the queue view you can click on the customers number. I'd like to see information about the customer, and rather not a customer login prompt. I don't know, what are you thinking? Discussion welcome :-) A cool idea! I like it. Anyway, I added this "show customer info" to AgentCustomer module (CVS). So no new .pl script is needed.
okay, will check our current cvs
Change the CustomerDBLink in Kernel/Config.pm to $Self->{CustomerDBLink} = '$Env{"CGIHandle"}?Action=AgentCustomer&TicketID=$Data{"TicketID"}';
Wiktor thanks for the idea! Ja, I'll write a backend module for Kernel::System::CustomerUser -=> Kernel::System::CustomerUser::IntDB If it's ready, it should be no problem to write a Kernel::System::CustomerUser::LDAP module.
okay, could you drop me a note when it's done? And what about the company/comment field in the db? -- Regards, Wiktor Wodecki