Re: [dev] Changing salutation when using agent standard response

29 Oct 2003

      Christian Junk wrote:
...
Hi!
When answering a ticket with a standard response from the agent 
interface a standard mail is created. In AgentCompose.pm the salutation 
of this mail is created and  is substituted with 
$From. $From looks like "salutation firstname lastname" but I can't find 
the place where $From is composed.
# --
    # prepare salutation
    # --
    $Data{Salutation} = $QueueObject->GetSalutation();
    # prepare customer realname
    if ($Data{Salutation} =~ //) {
        # get realname
        my $From = '';
        if ($Ticket{CustomerUserID}) {
            $From = $Self->{CustomerUserObject}->CustomerName(UserLogin 
=> $Ticket{CustomerUserID});
        }
        if (!$From) {
            $From = $Data{OrigFrom} || '';
            $From =~ s/<.*>|\(.*\)|\"|;|,//g;
            $From =~ s/( $)|(  $)//g;
        }
        $Data{Salutation} =~ s//$From/g;
    }
Hope you can help me again!
Regards
Christian
Hi!

I answered the question myself ;) I'm sorry but I overlooked this line:

$From = $Self->{CustomerUserObject}->CustomerName(UserLogin
...
=> $Ticket{CustomerUserID});
Regards
Christian