Hi list,
I have a question that I hope I can have some
recommendations for. I have recently implemented OTRS where I am working and
have found it to be a great package for dealing with clients. My boss wants
some modifications to the software to suit their business needs. Most of these
modifications I have the ability to make in sysconfig but some I do have to modify
the source code. I could potentially commit these to the repository but I am
sure almost all of them would not be used and just change the layout of tickets
and such and I don’t know the system or perl quite well enough to make
them adaptable in sysconfig, atleast yet but hopefully in the future I will be
able to change this.
My problem is that to take advantage of the updates
released by OTRS requires rewriting the code everytime I overwrite the older
files with newly released files. I was curious if anyone has any suggestions in
logging the files I have changed and such so I can easily alter the newly
released files to the customizations my boss wants.
Thanks for the suggestions I really appreciates it.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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