Re: [dev] "X-OTRS-State: new" & procmail

Hi Alex, Alex Mihicinac wrote:

I've tried to use "X-OTRS-State: new" in procmail and it seems, that ticket is not beeing set to status new (previously and current is state open). howcome?

Take care that you do not remove all X-OTRS-Header in .procmail (this is done in the default procmail - security). And if you use bin/PostMasterPOP3.pl take care that the "trust" option is set to "yes". Other way no X-OTRS-Header will be used.

Alex

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