26 Oct
2012
26 Oct
'12
7:30 a.m.
Hi guys, I would like to understand if there is a parameter in sysconfig that I can exploit, New Phone Ticket (Agent panel), the combo on the queue with a default value directly. I saw that this is possible for the Panel Custpmer ((Ticket :: Frontend :: CustomerTicketMessage # # # QueueDefault) You can use the ACL? Or is it necessary to intervene in the code? Thanks Rocco