Hi Rocco,
On Mon, Feb 4, 2013 at 3:02 PM, Rocco Tocci
I would like to create, from a remote client (WinXP), the tickets via soap with the module rcp.pl resident on my OTRS servers (W2008), the client has not installed OTRS. What must be installed on the client to make the request with a perl script (eg rpc-example.pl) or php?
Yeah, you *could* do it from PHP, that is possible. Then you need PHP and I think it includes the SOAP libs needed. There is an PHP sample on the wiki. You can also install Perl, for instance StrawberryPerl. and then 'cpan SOAP::Lite' after which the rpc-example.pl code would work. The other option would be to install Perl on the machine and install this Perl module: https://metacpan.org/module/otrs.CreateTicket.pl using 'cpan App::OTRS::CreateTicket' - it would allow you to create tickets from the command line via the Generic Interface. Hope this helps, -- Mike