Hi OTRS community,
i'm searching for a possibility to implement my own X-Headers (in this case:
TicketKey & TicketValue) into the text answers.
The idea is to generate a dynamic link inside the answer, because i'm using
the same answer for many different queues. We are doing support for 3 of our
online stores and the answers for the stores are all identical, only the
link inside the answer is sometimes different. We don't want to set up 3
answers with the identical content but to use one answer for all shops with
an individual link in it.
I have managed to set up the TicketKey & TicketValue variable in the filter
section (for each shop pop3 account) and they are also showing on the right
side of the information section inside the que view. But unfortunately i
could not manage to implement them into the answers. I tried it like this: