diff -u -r /home/otrs/otrs/Kernel/Modules/AgentQueueView.pm ./Kernel/Modules/AgentQueueView.pm
--- /home/otrs/otrs/Kernel/Modules/AgentQueueView.pm	2004-01-28 10:04:41.000000000 +0800
+++ ./Kernel/Modules/AgentQueueView.pm	2004-06-01 12:14:38.000000000 +0800
@@ -206,6 +206,30 @@
     my %Param = @_;
     my $TicketID = $Param{TicketID} || return;
     my $Output = '';
+    my $Message = "";
+    my $LastSenderType;
+    my $LastSenderID;
+    my $SQL;
+
+    # Grab the last sender type/id for the given ticket
+    # Stolen from AgentMailbox.pm
+    my $SQL = "SELECT sdt.name, sa.create_by, st.until_time " .
+          " FROM " .
+          " article_sender_type sdt, article sa, ticket st " .
+          " WHERE " .
+          " st.id = $TicketID " .
+          " AND " .
+          " sa.ticket_id = st.id " .
+          " AND " .
+          " sdt.id = sa.article_sender_type_id" .
+          " ORDER BY " .
+          " sa.create_time";
+    $Self->{DBObject}->Prepare(SQL => $SQL);
+    while (my @RowTmp = $Self->{DBObject}->FetchrowArray()) {
+         $LastSenderType = $RowTmp[0];
+         $LastSenderID = $RowTmp[1];
+    }
+
     $Param{QueueViewQueueID} = $Self->{QueueID};
     my %MoveQueues = $Self->{QueueObject}->GetAllQueues(
         UserID => $Self->{UserID},
@@ -327,6 +351,26 @@
             Data => {%Param, %Article},
         );
     }
+    #
+    # Whether its a 'new' message
+    # [AHC] this was just for experimentation.
+#    if ($Article{"State"} eq "new") {
+#    	$Message = $Message . " New ticket! ";
+#    }
+
+    #
+    # Check whether the last message we've seen from the
+    # ticket was external correspondance
+    #
+    if ($LastSenderID ne $Self->{UserID} || $LastSenderType eq 'customer') {
+        $Message = $Message . " New Message! ";
+    }
+
+    #
+    # Store message
+    #
+    $Article{"Message"} = $Message;
+
     # create & return output
     if (!$Self->{UserQueueView} || $Self->{UserQueueView} ne 'TicketViewLite') {
         return $Self->{LayoutObject}->Output(
diff -u -r /home/otrs/otrs/Kernel/Output/HTML/Standard/TicketView.dtl ./Kernel/Output/HTML/Standard/TicketView.dtl
--- /home/otrs/otrs/Kernel/Output/HTML/Standard/TicketView.dtl	2004-05-20 10:53:40.000000000 +0800
+++ ./Kernel/Output/HTML/Standard/TicketView.dtl	2004-06-01 12:13:56.000000000 +0800
@@ -14,7 +14,7 @@
 <tr>
   <td align="left" width="50%" class="table0">
     <b>$Env{"Box0"}$Config{"TicketHook"}: $Data{"TicketNumber"}$Env{"Box1"}</b>
-    $Data{"Message"}
+    <font color="red">$Data{"Message"}</font>
   </td>
   <td align="right" width="50%" class="table0">
     <b>$Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}</b>
diff -u -r /home/otrs/otrs/Kernel/Output/HTML/Standard/TicketViewLite.dtl ./Kernel/Output/HTML/Standard/TicketViewLite.dtl
--- /home/otrs/otrs/Kernel/Output/HTML/Standard/TicketViewLite.dtl	2004-05-20 10:44:17.000000000 +0800
+++ ./Kernel/Output/HTML/Standard/TicketViewLite.dtl	2004-06-01 12:13:12.000000000 +0800
@@ -13,7 +13,7 @@
 <table border="0" width="100%" cellspacing="0" cellpadding="3" cols="2">
 <tr>
   <td align="left" width="50%" class="table0">
-    <b>$Env{"Box0"}$Config{"TicketHook"}: $Data{"TicketNumber"}$Env{"Box1"}</b>
+    <b>$Env{"Box0"}$Config{"TicketHook"}: $Data{"TicketNumber"}$Env{"Box1"}</b> <font color="red">$Text{"$Data{"Message"}"}
   </td>
   <td align="right" width="50%" class="table0">
     <b>$Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}</b>
Only in ./var: INBOX.Backup.2004-05
Only in ./var/log: TicketCounter.log