This concerns OTRS 1.3.2 (running on a provider's system) but it appears to be much the same with a 2.2 installation I have here locally. I'm trying to create a ticket by submitting a form prefilled with values. The goal is to pre-fill the To: and Cc: fields from a local customer database. I copied and minimized the form from Email Ticket, and it looks like the following. However, whenever I submit it I get Message: Need TicketID! Traceback (18383): Module: Kernel::System::Ticket::ArticleSend (v1.19.2.1) Line: 1131 Module: Kernel::Modules::AgentEmail::Run (v1.34.2.2) Line: 597 ...etc However, the stock form supplies an empty TicketID as well. The purpose is to create a ticket. What am I doing wrong here? <form action="https://tickets.svcolo.com/otrs/index.pl" method="get" enctype="multipart/form-data" name="compose"> <input type="hidden" name="Action" value="AgentEmail"> <input type="hidden" name="Subaction" value="StoreNew"> <input type="hidden" name="Dest" value="105||SVcolo"> <input type="hidden" name="To" value="(*customer e-mail*)"> <input type="hidden" name="Cc" value="(*customer backup*)"> <input type="hidden" name="Bcc" value="support-staff@svcolo.com"> <input type="hidden" name="FormID" value="1194316011.9677080.31251047"> <input type="hidden" name="ExpandCustomerName" value="0"> <input type="hidden" name="AllUsers" value="0"> <input type="hidden" name="PreSelectedCustomerUser" value=""> <input type="hidden" name="SelectedCustomerUser" value=""> <input type="hidden" name="PriorityID" value=""> <input type="hidden" name="CustomerID" value=""> <input type="hidden" name="TicketID" value=""> <b>Subject:</b> <input type="text" name="Subject" value="" size="70"><br /> <textarea name="Body" rows="15" cols="72" wrap="hard"> </textarea><br /> <b>Time units (work units):</b> <input type="text" name="TimeUnits" value="" size="4"><br /> <input class="button" type="submit" value="Send mail!"> </form> -- Jo Rhett senior geek Silicon Valley Colocation Support Phone: 408-400-0550