RE: [dev] OTRS 2.2: native ticket types - example, documentation?

Hi Alex, thanks for the quick answer.

first, you have to activate Ticket::Type. Then, search for TicketType within Sysconfig. You get all sites where you can enable the possibility of changing the TicketType. The list of available TicketTypes can be modified in Admin > Type.

I don't yet know any places in OTRS where the ticket-type is relevante for further actions. I think it's "just" for your own documentation.

Hm. Okay, I slightly misunderstood the concept. I thought I could assign some free text fields to ticket type A and some others to ticket type B. Is there a possibility to do so within OTRS? Or do I have to code it myself? bye, gerhard