Hi! JFYI. I added to the CVS (1.1 tree) a new ticket state implementation to make it easier for customizing of ticket states. - added ticket-state-types ('new', 'open', 'closed', 'pending reminder', 'pending auto' and 'removed'). (added new database table!) - now the ticket-state (the name) is free settable (because of the new ticket-state-types) - new ticket-states are shown in the agent-interface (AgentCompose, AgentClose, ...) directly after adding new ticket-states PS: Update the database changes with: MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.1.mysql.sql | mysql -p -f -u root otrs PostgreSQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.1.postgresql.sql | psql otrs Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl