Hi, On 27.01.2010, at 15:46, EXT / CAP GEMINI LEBLANC Bastien wrote:
I notice that at each access on OTRS (each page), an LDAP connection is made, even if it is not necessary (to get Customer Data). Do you think I should fill a bug, to be able to connect to the LDAP only if necessary (if the data is not cached)? Feel free to ask any details, I'll be glad to help on solving this issue
If you feel this is a bug then PLEASE open a bug report for that issue on bugs.otrs.com !!! Highly apprechiated and welcome !!! In the meantime the CacheTTL param (Config.pm or SysConfig) could help you to reduce the LDAP quesries. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!