Hi David, hi Tom, On Tue, Jan 06, 2004 at 11:23:11AM +0100, Tom Hesp wrote:
I have been thinking about this, as I need a similar type of functionality. The most simple solution I could come up with until know is to have the GenericAgent move high priority tickets into a special queue and have it execute a script (have a look at Kernel/Config/GenericAgent.pm.examples for an example) that sends the SMS. I am moving the ticket into another queue to prevent GenericAgent from sending out SMS messages again and again but you can of course also think of a special ticket status for this.
Cool! A good solution! :)) David: In other way you would need to patch Kernel/System/Ticket/SendAutoResponse.pm.
Regards, Tom
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