Hi Thomas, Thomas Kaminski wrote:
in advance sorry for my agly english.
We use OTRS 2.0 from the cvs. And we have a mailacount to collect all incoming and outgoing support-mails. To this we use the $Self->{'SendmailBcc'} of otrs.
If a Agent add a note, we want to get a nofification. But any notes was supressed, because the agent write a note to his ticket self. If he do this, normaly he don't need a notify to this own action.
But in this case no mail and no bcc would be generated.
We can't configure otrs to do this. But we modify the code of otrs. And now we send this patch to the dev-list.
I hope, you, the otrs-team, take this code in the otrs.
Can you tell me a few examples/scenarios where this feature is usable. The patch is fine. :-) But I would need more examples/scenarios. Anyway, thanks for your help! :)
Bye Thomas Kaminski
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!