Re: [dev] Search Tickets - display date rather than age

1 Feb 2008

      Hi Martin,

Only one word : perfect :)

Thanks a lot for your quick and clear reply, I've just modified my own 
theme template file AgentTicketSearchResultShort.dtl replacing :

             $Data{"StartFont"}$QData{"Age"}$Data{"StopFont"}
           </td>

by :

             $Data{"StartFont"}$QData{"Created"}$Data{"StopFont"}
           </td>

and it works like a charm :)

For those who could be interested by this modification, you can also 
change the header line replacing :

           <th width="15%">$Text{"Age"}<br>
by :
           <th width="15%">$Text{"Created"}<br>

Thanks again for your support Martin and have a nice week end.

Best regards,

Laurent

Martin Edenhofer a écrit :
...
Hi Laurent,
would it not help for you to modify the template file Kernel/Output/
HTML/Standard/AgentTicketSearchResultShort.dtl and replace the
displaying Age with Created?
Greetings,
-Martin
On Feb 1, 2008, at 12:08 , Laurent Minost wrote:
...
Hi,
Does anyone have an idea on how to achieve this please ?
I did not find any configuration directive to do this, maybe a code
modification is necessary ?
Thanks,
BR
Laurent
Laurent Minost a écrit :
...
Hi,
Almost all is on the subject :)
Does anybody know if it's possible to configure OTRS so it will
display
in Search results the Ticket creation date and NOT the Ticket age
( that
one is not very useful to my point of view ) please ?
Thanks for your answer.
Best regards,
Laurent MINOST
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