Martin, Thanks for the info on Ticket.pm. I will look into that shortly. I have 6 years of experience with Perl and have deployed SOAP as part of a client/server application. I am beginning to shy away from SOAP due to it's ever growing complexity and over-the-edge data type definitions. I recently joined the San Francisco Perl Mongers User Group and at the last meeting, there seemed to be a general consensus that SOAP is getting very bloated. Many of the attendees (including the group founder) were strong supporters of XML-RPC. One of the tasks I have been considering taking on is to adopt OTRS to function with POP3S (POP3 over SSL). If I get around to that, would you be interested in reviewing it for integration with OTRS? - Jm -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Wednesday, November 05, 2003 2:49 PM To: Development community of OTRS Subject: Re: [dev] API / addon documentation? Hi Jm, On Wed, Nov 05, 2003 at 02:33:37PM -0800, Jm Valera wrote:
We are going to be integrating OTRS with a custom CRM application written in perl.
In particular, I'd be looking for a way to execute RPC (I haven't decided on SOAP or XML-RPC, possibly XML-RPC) on OTRS actions.
As an example, when a ticket is opened - an RPC call is made to note within our backend that a customer has contacted us. When a ticket is closed, an RPC call is made to note within our backend that the ticket is closed.
Fine!
What actions are possible with the OTRS API?
All actions. There are all libs in Kernel/System/*. In your case Kernel/System/Ticket.pm (all ticket functions, create, set state, set priority, ...). But the is currently (!) ,-) no modules to plug in for actions on tickets (to write trigger). But I do have enough ideas for that. .-) Do you have experience with perl and SOAP?
OTRS is a great application. Thanks for all the great work.
Thanks!
- Jm
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev