Thanks for your response, but I think the problem isn't using $Data or $QData, but that the actual data isn't available in the template.

From my understanding I need to change the code on the controller to add the data I need into the $Data/$QData variables, and that is what I am having difficulty trying to work out how to do.

I'm guessing I need to change Kernel/Modules/AgentTicketZoom.pm to be able to make available the current Queue Comment field and Customer email address, but I can't work out how I can access that data.

Can anyone point me in the right direction?

Thanks,

Kelly

On Fri, Jan 15, 2010 at 1:43 AM, Михаил Лукин <mihail.lukin@googlemail.com> wrote:

Try $QData instead of $Data

On Thu, Jan 14, 2010 at 5:29 AM, Kelly Barrett <kelly@vapormedia.com> wrote:

Hi all,

I want to be able to display in the AgentTicketZoom page the Comment field of the queue the ticket is in, and also the customer email address.

I've been trying to figure out how to make that data available in the dtl, but I can't seem to figure out exactly how to get that information and make it available through $Data in the template.

Can anyone point me in the right direction on how I can do this?

Thanks,

Kelly.