Hi, Not exactly. How can I post a HTML form into AgentCompose.pm? $Data{"Body"} And then? Just copy paste the HTML body code? I just tested it, but without effect. Where is the setting to let the system send text/html content instead of text/plain content!? Because when I am sending a reply to a customer it is still plain mail..... Christmas greetings, Chris -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Wednesday, December 24, 2003 10:02 AM To: Development community of OTRS Subject: Re: [dev] HTML email Hi Chris, On Wed, Dec 24, 2003 at 08:51:06AM +0100, Reurings, Chris wrote:
Hi,
I changed text/plain to text/html without any effect. Answered tickets are still plain text. Which file is responsible for sending tickets from the OTRS system, related to plain or html content?
The way is: HTML Form -=> post Body on Kernel/Modules/AgentCompose.pm -=> Kernel/System/Ticket/SendArticle.pm: SendArticle() -=> Kernel/System/Email.pm: Send(). I think that is what you want to know.
Chris
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