Hi Rocco,
I don't know if there is any OTRS automatic operation about Due Date.
I think it's a Dynamic Field, defined in AdminDynamicField, and that you can hide it in SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew -> Ticket::Frontend::AgentTicketPhone###DynamicField
Kind regards,
Juan Clavero
-----Mensaje original-----
Date: Wed, 24 Oct 2012 09:55:58 +0200
From: Rocco Tocci
Subject: [dev] Fiield Due date utilization
To: Development community of OTRS
Message-ID: <50879F0E.9090803@tbsit.com>
Content-Type: text/plain; charset="iso-8859-15"; Format="flowed"
Hi guys, I wanted to understand the significance of the field *due date* on creating new phone.ticket Identifies only 'another timestamp field? Or has a value on the management of the ticket?
Also where is configured this field? I would like to disable it in the form of the new phone ticket.
Thanks
Rocco
