[dev] Add Form in Ticket Menu

29 Apr 2009

      Hi,
i want to add a form in right ticket menu.
In file AgentTicketQueueTicketView.dtl i add this:

 <p>
     <hr>
        <b>$Text{"FeedBack Info"}:</b>
        <br>
        <table border="0">
          <tr>
            <td>
                <li>
                  <b>$Text{"Automatic Classification"}</b>
                  <ol type="1">

                        <li>
                          <b>$Text{"Class1"}</b>
                        </li>
                        <li>
                          <b>$Text{"Class2"}</b>
                        </li>
                        <li>
                          <b>$Text{"Class3"}</b>
                        </li>
                        <li>
                          <b>$Text{"Class4"}</b>
                        </li>
                        <li>
                          <b>$Text{"Class5"}</b>
                        </li>

                 </ol>
                </li>
                <li>
                  <b>$Text{"Manual Classifica"}</b>

                         <table>
                       <tr>
                     <td>Class 1 :</td>
                     <td>
                   <select name="Class 1 ">
                 <option value="Hardware">Hardware</option>
                 <option value="Software1">Software1</option>
                 <option value="Software2">Software2</option>
                   </select>
                     </td>
                       </tr>
                       <tr>
                     <td>Class 2 :</td>
                     <td>
                   <select name="Class 2 ">
                 <option value="Hardware">Hardware</option>
                 <option value="Software1">Software1</option>
                 <option value="Software2">Software2</option>
                   </select>
                     </td>
                       </tr>
                       <tr>
                     <td>Class 3 :</td>
                     <td>
                   <select name="Class 3 ">
                 <option value="Hardware">Hardware</option>
                 <option value="Software1">Software1</option>
                 <option value="Software2">Software2</option>
                   </select>
                     </td>
                       </tr>
                       <tr>
                     <td>Class 4 :</td>
                     <td>
                   <select name="Class 4 ">
                 <option value="Hardware">Hardware</option>
                 <option value="Software1">Software1</option>
                 <option value="Software2">Software2</option>
                   </select>
                     </td>
                       </tr>
                       <tr>
                     <td>Class 5 :</td>
                     <td>
                   <select name="Class 5 ">
                 <option value="Hardware">Hardware</option>
                 <option value="Software1">Software1</option>
                 <option value="Software2">Software2</option>
                   </select>
                     </td>
                       </tr>
                       <tr>
                     <td colspan="2" align="center"><input type="submit"
value="Send FeedBack"></td>
                       </tr>
                         </table>
                    </form>
                </li>
            </td>
          </tr>
        </table>
     <hr>
  </p>

Now the form that i want is visible in menu but i have 2 problems.
1. I don't know where i can't find the selected values in the form. For
example, if a user select  Hardware, Software1, Software2, Hardware ,
Hardware  how can i obtain this values??
2. how i can print the value of a variable where i wrote $Text{"Class1"} and
how i can pass this variable to the dtl file??

Thanks

Fabio Zanon