Hey all, I am using OTRS 2.0.4, and having a problem that I've asked on otrs-users about and gotten no answer. Basically, when I move a ticket to a different queue, the "main" ticket becomes something like *** THIS IS JUST A NOTE *** The queue of your ticket "2007020510000018" has been changed by "Dan Mahoney" to "TechSupport::Feature Requests". http://prime.gushi.org/otrs/customer.pl?Action=CustomerZoom&TicketID=385 Your OTRS Notification Master *** THIS IS JUST A NOTE *** And then the ORIGINAL ticket is listed as a follow-up to this. This is annoying because a) it breaks the scheme of replies (i.e. the note was not a reply to the original message, NOR was the original message a reply to this. MORE IMPORTANTLY it is annoying because it is NO LONGER POSSIBLE to see ANY of the ticket body, just a whole bunch of NOTE texts for all messages moved into this queue (thus having to zoom on every ticket to find out if it's something I can act on). If I am doing something horribly wrong, let me know. If it's a bug that was fixed in 2.1, please let me know. If I need to think about purchasing a paid support incident, let me know. -Dan -- Hate fedora with a white hot burning passion right now though ... damn thing is Linux-XP(tm) -Bill Nolan 2/24/04 --------Dan Mahoney-------- Techie, Sysadmin, WebGeek Gushi on efnet/undernet IRC ICQ: 13735144 AIM: LarpGM Site: http://www.gushi.org ---------------------------