Yes, try it with the ACL, if you don't get it working send the code here
and we'll take a look. We have used many ACLs for our system.
2013/8/27 Jan Řežab
Try this http://doc.otrs.org/3.0/en/html/acl.html.
Kind regards Jan
2013/8/27 Guillermo Alberto Rosas Pereira
I have several ticket STATES, which for type OPEN are: ****
**· **Open successful****
**· **Open****
**· **Open by X****
**· **Open by Y****
How can I configure the Next Ticket State field on “Agent Ticket Phone” to show ONLY one of those states and not the whole OPEN category. From Sysconfig, I can only configure the Next Ticket State to show or hide a whole category: Ex: hide ALL states configured as type OPEN or show ALL states configured as type CLOSED, etc. ****
** **
I need to show only the state OPEN SUCCESFUL, but not the rest of the states configured as type OPEN. ****
** **
I will appreciate your help . ****
** **
** **
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