While creating ticket, we pass Dynamic fields as name-value pair. But while getting ticket we receive dynamicFields as DynamicField_FieldName.
Cant this behavior be changed to having Name Value pair even while getting the ticket.
The reason wh I want in this way is , let’s say if we add or remove a dynamic field from System, then it may not require code change if we maintain as name-value pair
I was assuming that this may happen in OTRS 3.2 . But it also applies same logic while getting tickets