Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support

22 Mar 2004

      hi!

sorry for the late feedback to the charset mappings.
i've tried out:

1.
  $Self->{DefaultCharset} = 'utf-8';

2.
  $Self->{CustomerUser2} = {
    Name => 'LDAP Backend',
    SourceCharset => 'utf-8',
    DestCharset => 'iso-8859-1',
    ...
  }
  $Self->{DefaultCharset} = 'utf-8';

3. dito with
  $Self->{DefaultCharset} = 'latin1';

in 1. you can search for user 'müller' but the search list
contains utf8 chars.
in 2. and 3. searching for 'müller' gives me no result.

my fault?

(tested with 1.2.2. and latest cvs)

On Mon, Mar 15, 2004 at 05:50:44PM +0100, Robert Kehl wrote:
...
From: "Robert Kehl" 
To: "Development community of OTRS" 
Date: Mon, 15 Mar 2004 17:50:44 +0100
X-Mailer: Microsoft Outlook Express 6.00.2800.1106
Subject: Re: [dev] otrs-1.2.2 Customer ldap backend: missing utf8 support
On Monday, March 15, 2004 3:47 PM
Stephan Lauffer  wrote:
...
we've stored our "customers" in openldap. there we need to use
utf8 for cn, sn and givenname. otrs-1.2.2 seems not to convert
utf8 into latin1 (or whatever).
If you tell it to, it will:
...
q1 is:
is there a peace of code (from cvs/ devel) which supports the
utf8/latin1 transformation or should i go on and write my own "hack"?
utf-8 support is possible in two ways:
Set these in Config.pm:
#   $Self->{DefaultCharset} = 'iso-8859-15'; # iso-8859-15 is default
    $Self->{CustomerUser} = {
            # [...] #
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-15',
            # [...] #
        },
Or set these:
   $Self->{DefaultCharset} = 'utf-8';
    $Self->{CustomerUser} = {
            # [...] #
#            SourceCharset => 'utf-8',
#            DestCharset => 'utf-8',
            # [...] #
        },
If everything fails, uncomment the last two mappings, at least try it.
This should work for iso-8859-1:
$Self->{DefaultCharset} = 'iso-8859-1';
    $Self->{CustomerUser} = {
            # [...] #
            SourceCharset => 'utf-8',
            DestCharset => 'iso-8859-1',
            # [...] #
        },
I know no answers to the other questions right now, sorry.
Regards,
Robert Kehl
-- 
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Liebe Gruesse, with best regards
Stephan Lauffer

[ Pedagogical University Freiburg - Germany ]
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