Hello, Attached a module which parse AOL spam feedback (http://postmaster.aol.com/fbl/) messages, gets our spammer customer's IP, hostname, try to guess username (if you can do it from hostname, otherwise you have to use other lookups, it's easy), fills customerID and free fields for AOL report and IP (could be one, but for me it's easier to filter this way). Put it in .../Kernel/System/GenericAgent/ and use in GenericAgent module as the module name. Module runs under v1.3.2 (and possibly later). Enjoy. Comments are welcome unless they criticise me, the module or my cleaning habits. :-) Peter ps: oh, if we would already have children links, I would have linked these unto a master ticket, to be able to close them by one "close", prevent them to escalate separately, visible separately, etc... soon! :) -- Now using M2, Opera's e-mail client: http://www.opera.com/m2/