[dev] Re: ITSM item config

24 Apr 2007

      Paul Rhein schrieb:
...
Hi Shawn,
Yeah I also pitty that the doc is not available yet of this cool niffty 
new feature ... anybody out there who can provid it (even beta) ??
Considering your issue
I had an installation on:
Ubuntu 6.10
OTRS 2.2.0. beta 2 (virgin installation)
OTRS::ITSM 1.0. beta2
and I'm not having the problem you describe.
Have you installed all (7) the opm files from the ITSM tar ball?
if you want to add the definition manually do this:
admin area ->  ConfigItem -> Hardware -> change 
and then add this text : copy paste everting between [ ] together with the 
[ ].
[
{
Key => 'Description',
Name => 'Description',
Searchable => 1,
Input => {
Type => 'TextArea',
},
},
{
Key => 'Type',
Name => 'Type',
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Hardware::Type',
},
},
{
Key => 'Owner',
Name => 'Owner',
Searchable => 1,
Input => {
Type => 'Customer',
},
},
{
Key => 'Provicer',
Name => 'Provider',
Searchable => 1,
Input => {
Type => 'Customer',
},
},
{
Key => 'AssetTag',
Name => 'Asset Tag',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
Required => 1,
},
CountMin => 0,
CountMax => 1,
CountDefault => 0,
},
{
Key => 'SerialNumber',
Name => 'Serial Number',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Model',
Name => 'Model',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'WarrantyExpirationDate',
Name => 'Warranty Expiration Date',
Searchable => 1,
Input => {
Type => 'Date',
},
},
{
Key => 'InstallDate',
Name => 'Install Date',
Searchable => 1,
Input => {
Type => 'Date',
Required => 1,
},
CountMin => 0,
CountMax => 1,
CountDefault => 0,
},
{
Key => 'Notes',
Name => 'Notes',
Searchable => 1,
Input => {
Type => 'TextArea',
Required => 1,
},
CountMin => 0,
CountMax => 1,
CountDefault => 0,
},
];
hth
-p.
Hey Paul,

Thanks for the format. I will try to reinstall the .opm. I did have 
problems because I attempted to install the packages per web interface. 
At some point (I do not remember when) The system crashed. I think that 
- after reading a little further - that this has caused my problems.

As it looks, everyone has installed the packages per script.

Thanks, and I will let you known.
...
Shawn Beasley  
Sent by: dev-bounces@otrs.org
24/04/2007 08:34
Please respond to
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Subject
[dev] ITSM item config
Hello all,
I have a question about ITSM. I am not sure, and have found no
documentation, about how to define the configuration options. I have
installed the software properly.
Platform
openSuSE 10.2
OTRS 2.2.0 beta2
OTRS::ITSM 1.0 beta2
I receive the following message when trying to add a new config item
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 24 08:27:33 2007
Message: No Definition was definied for class Hardware!
Traceback (27518):
Module: Kernel::Output::HTML::Layout::Error (v1.45) Line: 1132
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.45) Line: 1112
Module: Kernel::Modules::AgentITSMConfigItemEdit::Run (v1.27) Line: 94
Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
On hand the error message, I went to the admin panel and tried to add a
description - This description is obviously not a plain text description
as I was informed that the description was incorrect. I looked in the
admin log to see what went wrong and found:
Invalid Definition! You have an syntax error in the definition.
Can you help me to realize what I did not R in TFM?
Thanks,
Shawn
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