--- Config.pm.dist Thu Jan 22 21:52:20 2004 +++ Config.pm Tue Jun 22 20:45:44 2004 @@ -2,7 +2,7 @@ # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2003 Martin Edenhofer # -- -# $Id: Config.pm.dist,v 1.9 2004/01/22 19:52:20 martin Exp $ +# $Id: Config.pm.dist,v 1.6 2003/03/02 08:56:36 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you @@ -34,7 +34,7 @@ # ---------------------------------------------------- # # SecureMode # (Enable this so you can't use the installer.pl) - $Self->{SecureMode} = 0; + $Self->{SecureMode} = 1; # SystemID # (The identify of the system. Each ticket number and # each http session id starts with this number) @@ -45,14 +45,14 @@ $Self->{TicketHook} = 'Ticket#'; # FQDN # (Full qualified domain name of your system.) - $Self->{FQDN} = 'yourhost.example.com'; + $Self->{FQDN} = 'duty.ints.net'; # AdminEmail # (Email of the system admin.) - $Self->{AdminEmail} = 'admin@example.com'; + $Self->{AdminEmail} = 'admin@ints.net'; # Organization # (If this is anything other than '', then the email will have an # Organization X-Header) - $Self->{Organization} = 'Example Company'; + $Self->{Organization} = 'INTS'; # ---------------------------------------------------- # # database settings # @@ -65,33 +65,20 @@ $Self->{Database} = 'otrs'; # DatabaseUser # (The database user.) - $Self->{DatabaseUser} = 'otrs'; + $Self->{DatabaseUser} = 'otrs_db'; # DatabasePw # (The password of database user.) - $Self->{DatabasePw} = 'some-pass'; + $Self->{DatabasePw} = 'Pq3nV09'; # DatabaseDSN # (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; # (The database DSN for PostgrSQL ==> more: "man DBD::Pg") # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; - # (The database DSN for Oracle ==> more: "man DBD::oracle") -# $Self->{DatabaseDSN} = "DBI:Oracle:sid=$Self->{Database};host=$Self->{DatabaseHost};port=1521;"; - # if needed, oracle env settings -# $ENV{ORACLE_HOME} = '/opt/ora9/product/9.2'; -# $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS'; -# $ENV{NLS_LANG} = "german_germany.we8iso8859p15"; - - # (The database DSN for DBI:ODBC ==> more: "man DBD::ODBC") -# $Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}"; - # If you use ODBC, no database auto detection is possible, - # so set the database type here. Possible: mysq,postgresql,oracle,sapdb -# $Self->{'Database::Type'} = 'sapdb'; - # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # - $Self->{Home} = '/opt/otrs'; + $Self->{Home} = '/usr/local/otrs'; # **************************************************** # # insert your own config settings "here" # @@ -105,6 +92,105 @@ # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ + $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::DateChecksum'; + $Self->{LogModule::LogFile} = '/var/log/otrs.log'; + $Self->{LogModule} = 'Kernel::System::Log::SysLog'; + $Self->{DefaultLanguage} = 'ru'; + $Self->{DefaultCharset} = 'koi8-r'; + $Self->{CheckMXRecord} = 1; + + # --------------------------------------------------- # + # # + # Start of config options!!! # + # CustomerUser stuff # + # # + # --------------------------------------------------- # + + # ShowCustomerInfo* + # (show customer user info on Phone, Zoom and Queue view) + $Self->{ShowCustomerInfoPhone} = 1; + $Self->{ShowCustomerInfoZoom} = 1; + $Self->{ShowCustomerInfoQueue} = 0; + + # ShowCustomerInfo*MaxSize + # (max size (in characters) of customer info table) + $Self->{ShowCustomerInfoPhoneMaxSize} = 18; + $Self->{ShowCustomerInfoZoomMaxSize} = 18; + $Self->{ShowCustomerInfoQueueMaxSize} = 15; + + # CustomerUser + # (customer user database backend and settings) + $Self->{CustomerUser} = { + Module => 'Kernel::System::CustomerUser::DB', + Params => { +# DSN => 'DBI:Pg:dbname=external_db;host=your.host.name', +# User => 'user', +# Password => 'password', + Table => 'abonsdata_for_otrs' + }, + # customer uniq id + CustomerKey => 'login', + # customer # + CustomerID => 'customer_id', + CustomerValid => 'valid_id', + CustomerUserListFields => ['login', 'firm_sh', 'email'], + CustomerUserListFields => ['login', 'firm_sh', 'customer_id', 'email'], + CustomerUserSearchFields => ['login', 'firm_sh', 'customer_id'], + CustomerUserPostMasterSearchFields => ['email'], + CustomerUserNameFields => ['firm_sh'], + ReadOnly => 1, + Map => [ + # note: Login, Email and CustomerID needed! + # var, frontend, storage, shown, required, storage-type, http-link +# [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ], +# [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ], +# [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ], + [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ], + [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ], + [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ], +# [ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}' ], + [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ], + [ 'UserComment', 'Comment', 'firm_sh', 1, 0, 'var' ], + [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ], + ], + }; + + # --------------------------------------------------- # + # # + # Start of config options!!! # + # CustomerAuth stuff # + # # + # --------------------------------------------------- # + + $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; + + # CustomerAuth + # (customer auth database backend and settings) + $Self->{CustomerAuth} = { + Module => 'Kernel::System::CustomerAuth::DB', + Params => { +# DSN => 'DBI:Pg:dbname=external_db;host=your.host.name', +# User => 'user', +# Password => 'password', + Table => 'abons_for_otrs' + }, + # customer # + CustomerID => 'customer_id', + ValidID => 'valid_id', + CustomerAuthUserField => 'login', + CustomerAuthPwField => 'pw', + ReadOnly => 1, + Map => [ +# # note: Login, Email and CustomerID needed! +# # var, frontend, storage, shown, required, storage-type, http-link +# [ 'UserLastname', 'Lastname', 'firm_sh', 1, 1, 'var' ], + [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ], + [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ], +# [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ], + [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ], + [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ], + ], + }; # ---------------------------------------------------- # # ---------------------------------------------------- # @@ -122,7 +208,7 @@ use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); -$VERSION = '$Revision: 1.9 $'; +$VERSION = '$Revision: 1.6 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # -----------------------------------------------------#