Hi Alex,
try "Auto Responses <-> Queues" in the admin interfach. :)
Greetings,
-Martin
-Martin
On Jul 21, 2008, at 9:12, Alex
:
Hello,
I mean not I send answer, but the system, after it get my message (the case when new ticket appeare) Alex ------- You wrote: Hello,
I don't know if I understand You right, but before you can send an answer You must configure Responses <-> Queue in the admin interface.
Greetings, Ren? ------------- Alex schrieb:
Dear sirs ! could you send me instruction, how to turn on answer for message, I tried all options but without any result (system sending answer only inside)
My OTRS ver 2.2.5
Alex
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