On Tue, Mar 17, 2009 at 5:30 PM,
<dev-request@otrs.org> wrote:
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Today's Topics:
1. Hwo to make customer user email address optional when create
ticket (Samphan Raruenrom)
----------------------------------------------------------------------
Message: 1
Date: Mon, 16 Mar 2009 20:34:34 +0700
From: Samphan Raruenrom <samphan2.0@gmail.com>
Subject: [dev] Hwo to make customer user email address optional when
create ticket
To: dev@otrs.org
Cc: samphan@osdev.co.th
Message-ID:
<4ffdf4610903160634v96344d9ie36603dae9d3ffd6@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
I use OTRS to track phone support tickets w/o the need to send
notification to customer.
So I don't need the email address of the customers. However, OTRS require
unique email address per each customer user when a customer user is added.
How do I change this behavior? A config file or perl source, may be?
Any hint for me to get started would be very grateful.
Thanks,
samphan.
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