Hi, JFI, today we submitted a improved version of the OTRS package manager. For developer: Now you can define if you want to do database changes and code execution as "pre" or/and "post" event of the package installation. In the past only the "post" mechanism was implemented. There is also a picture which shows you the whole Install/Upgrade/ Uninstall life cycle of a package. "15.4." Package Life Cycle - Install/Upgrade/Uninstall o http://doc.otrs.org/developer/2.3/en/html/x1360.html See also "15.1." Package Spec File for how to use it o http://doc.otrs.org/developer/2.3/en/html/c1232.html#package-spec-file -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann