22 Feb
2010
22 Feb
'10
8:35 p.m.
2010/2/22 Michiel Beijen
Привет Илья,
The tidiest way of implementing this would be to develop a custom Postmaster module, see the Developer documentation.
http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-postmaster-module
This way your code will run just when the emails are fetched and processed. You can then also modify the email if needed to add any results to it.
Thank you. I've already found, that the best method of doing my task is to use a Postmaster::PreFilterModule's. Instead of writing a new module i've decided to use a PostMaster::Filter::CMD module, which calls my script, which in turn uses OTRS API to create Customer User, if necessary. -- Ilya Chesnokov