I have just installed OTRS 2.3.1 and due to the
limitations of my hosting package I had to install under
/home/www/domain.name/otrs instead of /opt/otrs.
I think there is an issue with error reporting as
when accessing otrs/bin/cgi-bin/index.pl in debug mode the error shown above is
returned as the 500 error - nothing obvious is shown in either my access or
error logs. If I switch off debug mode the page loads perfectly but
if I login as root@localhost the same 500
error is generated.
Any suggestions as to how to fix this?
DB connectivity is fine
The following have been set in
otrs/Kernel/Config.pm:
$Self->{Home} =
'/home/www/domain.name/otrs';
$Self->{ScriptAlias} =
'otrs/bin/cgi-bin/';
$Self->{'LogModule'} =
'Kernel::System::Log::SysLog';
$Self->{'LogModule::LogFile'} =
'/home/www/logs/otrs.log';
Graeme