Re: [dev] dev Digest, Vol 79, Issue 2

I would have a dedicated information in the ticket in order to easly recognize expensive or cost free tickets so just a note is not enough. Anyway I'm also interested in the information exchange between front-end and back-end using the html interface. Is there only the BuildSelection to do it? Thanks in advance, Valerio P.s.: I'm not really sure this is the right way to reply to a message. I hope I don't create confusion. 2010/2/3

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Today's Topics:

1. How to use BuildSelection and giving data to backend (valerio cacciatore) 2. RE : How to use BuildSelection and giving data to backend (LEBLANC Bastien (EXT CAP GEMINI)) 3. Re: how to connect the services to Queues - problem is resloved (ramana) 4. RE : LDAP connection not always necessary? (LEBLANC Bastien (EXT CAP GEMINI))

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Message: 1 Date: Tue, 2 Feb 2010 22:20:30 +0100 From: valerio cacciatore Subject: [dev] How to use BuildSelection and giving data to backend To: dev@otrs.org Message-ID: <8159247b1002021320r5492e321y8377917b3de47385@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1"

Dear All, this is the second time I'm writing you and I have to thanks you for the answers you gave me with my first question. Now I have the following problem.

I would create a module in which an agent can select a ticket (among his tickets), then adding a couple of field (e.g. ticket cost and ticket covered by warranty) and save the ticket. But... let's start from the easy things: I'm looking for a simple way to make a choice in the frontend (using a multi-choice menu), giving this info to the backend and performing some actions/query on DB. I was trying to use the BuildSelection function in the AgentModule.pm but I was not successful. Can someone explain me how to use this function? Is there an easy example ready?

My first approach has been to use a button in the frontend and try to call another AgentXXX.pm module to introduce more info in the frontend, but I received a message saying the module was not registered in Config.pm.

I'm so confused ... :-S

Thanks for help!

Valerio