Re: [dev] Ticket.pm enhancement

Hi Martin, the diff for the TicketFreeTimeXOlderNow $Id: Ticket.pm,v 1.338 2008/08/03 15:26:35 martin Exp 3812a3818,3822

# get tickets with freetime older then now if ( $Param{'TicketFreeTime'.$_.'OlderNow'} ) { $SQLExt .= " AND st.freetime$_ <= Now()"; }

4042c4052,4054 < $Param{TicketPendingTimeOlderDate} = $Time; ---

$Param{TicketPendingTimeOlderDate} = $Self->{TimeObject}->SystemTime2TimeStamp( SystemTime => $Time, );

4049c4061,4063 < $Param{TicketPendingTimeNewerDate} = $Time; ---

$Param{TicketPendingTimeNewerDate} = $Self->{TimeObject}->SystemTime2TimeStamp( SystemTime => $Time, );

I have made some other extensions like a timestamp parameter in SetFreeTime and a limit in getHistory. see attached file Regards Christian

-----Ursprüngliche Nachricht----- Von: "Martin Edenhofer" Gesendet: 02.09.08 16:29:31 An: "Development community of OTRS.org" Betreff: Re: [dev] Ticket.pm enhancement

Hi Christian,

On Sep 1, 2008, at 15:42 , ch po wrote:

...

how can I add some features to the sources of the living version of otrs? In this particular case I have extended Kernel/System/Ticket.pm to include a parameter OldState on the call to TicketEventHandlerPost because I have seen no other easy way to handle different actions on the same new state but different old states. Also I have added a TicketFreeTime<X>OlderNow To TicketSearch so I have not to first build the string-date for the actual time in generic agent if I want to have FreeTime as timer.

Sounds interesting! ;)

a) TicketEventHandlerPost & additional option attributes -=> Currently it's not done at all to give dedicated params based on event to TicketEventHandlerPost() to keep a clear (always the same) API. So at the current state I would not say that it's a good choose to do so.

b) TicketFreeTime<X>OlderNow sounds good, can you post it on the list?

Greetings,

-Martin

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