That sounds very interesting. 

Check the existing solutions for OPENERP and then go from there 

there is a request tracker for openerp, 

http://doc.openerp.com/v6.1/technical_guide/crm_configuration.html

there are questions similar to yours here :

http://www.linkedin.com/groups/Is-there-Service-Desk-module-165657.S.54166640

http://apps.openerp.com/addon/6364

this looks like it will be work, i did not find a solution for it.

mike

On Tue, Sep 25, 2012 at 7:45 AM, Anup Kandalkar <kandalkar.a87@gmail.com> wrote:

Hello Friends,

I am trying to integrate OTRS with OpenERP but I don't have any ideas to integrate. If you have any ideas related this please share with us. Software Specification: OpenERP 6.1, OTRS otrs-3.1.10, MySQL 14.14, and Apache2

Regards,

Anup

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