Hi Ali,
On Fri, Jan 20, 2012 at 06:48, Ali Umair
I am new in OTRS and want to upgrade 2.2 to 3.0. but i am confused what i take first step to ahead. I read only developer guide of OTRS. I know this is step by step up gradation like 2.2 to 2.3 and then 2.4 then 3.0. but suggest me in detail what step i follow. and if i customize (Add new column and remove some colum or concate some column) in the reports of OTRS then what files are changed and what should i take first step. kindly guide me about it. I really thankful to you.... !!!
Upgrading OTRS is pretty straight-forward but it can be quite difficult depending on the amount of customization you've done, and more importantly, how this was done. The GUI in OTRS 3.x is so very different from the 2.2.x GUI that you'll need to reapply all these changes to the 3.x code. The steps to upgrade would indeed include upgrading from 2.2 > 2.3 > 2.4 > 3.0 and so on, and typically these upgrades don't take too much time. Please read the upgrading-instructions in the admin manual thoroughly. If you feel uncertain, or you just want that your upgrade is seamless, we at the OTRS group would like to assist you or take care of the upgrade for you. Please contact us at sales@otrs.com to discuss - we upgrade a lot of systems, and thus we have lots of experience which might benefit you! Kindest regards, and good luck! Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj