Hi Shawn,
Yeah I also pitty that the doc is not available yet of this cool niffty
new feature ... anybody out there who can provid it (even beta) ??
Considering your issue
I had an installation on:
Ubuntu 6.10
OTRS 2.2.0. beta 2 (virgin installation)
OTRS::ITSM 1.0. beta2
and I'm not having the problem you describe.
Have you installed all (7) the opm files from the ITSM tar ball?
if you want to add the definition manually do this:
admin area -> ConfigItem -> Hardware -> change
and then add this text : copy paste everting between [ ] together with the
[ ].
[
{
Key => 'Description',
Name => 'Description',
Searchable => 1,
Input => {
Type => 'TextArea',
},
},
{
Key => 'Type',
Name => 'Type',
Searchable => 1,
Input => {
Type => 'GeneralCatalog',
Class => 'ITSM::ConfigItem::Hardware::Type',
},
},
{
Key => 'Owner',
Name => 'Owner',
Searchable => 1,
Input => {
Type => 'Customer',
},
},
{
Key => 'Provicer',
Name => 'Provider',
Searchable => 1,
Input => {
Type => 'Customer',
},
},
{
Key => 'AssetTag',
Name => 'Asset Tag',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
Required => 1,
},
CountMin => 0,
CountMax => 1,
CountDefault => 0,
},
{
Key => 'SerialNumber',
Name => 'Serial Number',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 100,
},
},
{
Key => 'Model',
Name => 'Model',
Searchable => 1,
Input => {
Type => 'Text',
Size => 50,
MaxLength => 50,
},
},
{
Key => 'WarrantyExpirationDate',
Name => 'Warranty Expiration Date',
Searchable => 1,
Input => {
Type => 'Date',
},
},
{
Key => 'InstallDate',
Name => 'Install Date',
Searchable => 1,
Input => {
Type => 'Date',
Required => 1,
},
CountMin => 0,
CountMax => 1,
CountDefault => 0,
},
{
Key => 'Notes',
Name => 'Notes',
Searchable => 1,
Input => {
Type => 'TextArea',
Required => 1,
},
CountMin => 0,
CountMax => 1,
CountDefault => 0,
},
];
hth
-p.
Shawn Beasley