-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi OTRS-Team, based on the recent discussion with bb I want to explain my ideas and codings for an Nagios-Integration in OTRS. A few months ago I needed a PostMaster-Filter to put nagios messages in a predefined queue. However, this filter does a little more than putting the message in a queue. The filter features are: - - check mail to see if it's a nagios mail - - check if it's a host or service request - - put mail in defined queue as a ticket - - set configurable freetext fields with host/ip/service... - - whenever there are already tickets for a certain nagios message/incident, following nagios messages for this incident are appended to this ticket as new articles - - if the arriving message is a recovery alert the corresponding ticket is closed - - configuration for nagios filter is developed as sysconfig-xml To Dos/ideas A pop-up (or whatever) should be used to inform agents of current nagios incidents without searching for those tickets or accessing the nagios web interface. This little display contains a report something like that: Host IP Service comment ... ... .... ......... It refreshes every x minutes so IT-service agents have up to date information and may help customers with a first qualified response. If you are interested in completing or developing the idea or as a first step to create a package out of it, I'm looking forward for your response. If you are interested in the code just contact me. regards, Rico - -- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH Annaberger Straße 240 , 09125 Chemnitz phone/fax: +49 371 5347-621 / -625 mobile: +49 176 66680786 mailto: rico.barth@cape-it.de , PGP-Key: 0x874C8377 internet: www.cape-it.de Geschäftsführung Rico Barth, Thomas Maier AG Chemnitz, HRB 23192 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFGAooBmy4UBYdMg3cRAkOaAJ9C4sna8kZEMLbbF2M5+Y4esvTFKACeL5Tx DJhnmxQ2cYKe6qratTccrNY= =YV0O -----END PGP SIGNATURE-----