OK Thx alot<br><br><div class="gmail_quote">On Wed, Apr 29, 2009 at 3:01 PM, Frans Stekelenburg <span dir="ltr">&lt;frans.stekelenburg@netdialog.eu&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">









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<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Hi Ikshan,</span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I think ACL is the (only) answer for you.</span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"><a href="http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&amp;CategoryID=5&amp;ItemID=68" target="_blank">http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&amp;CategoryID=5&amp;ItemID=68</a></span></p>


<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="NL">gr,</span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);" lang="NL">Frans</span></p>

<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>

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<p><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:dev-bounces@otrs.org" target="_blank">dev-bounces@otrs.org</a> [mailto:<a href="mailto:dev-bounces@otrs.org" target="_blank">dev-bounces@otrs.org</a>] <b>On Behalf Of </b>Ikhsan
Muhammad<br>
<b>Sent:</b> woensdag 29 april 2009 06:26<br>
<b>To:</b> <a href="mailto:dev@otrs.org" target="_blank">dev@otrs.org</a><br>
<b>Subject:</b> [dev] Set ticket cannot be edited after close</span></p>

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</div><div><div></div><div class="h5">

<p> </p>

<p>Hi all,<br>
One of the requirement in my workplace is that a ticket cannot be edited (add
note or decision) after the ticket is closed. <br>
<br>
I have two questions:<br>
1. It seems that the default setting is that we can add note and decision even
if the ticket is already closed. How can I change this setting?<br>
    If there is no setting about this, I think I have to change
the code a little bit, fyuhh.. It would be tiresome :p.<br>
<br>
2. Another requirement is that if we want to add note or decision, the ticket
should be opened first. How can we achieve this without making any code
changes?<br>
<br>
<br>
Thank you before.<br>
<br>
Ikhsan</p>

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