Re: [dev] Re: genericagent.pm problem?

20 Sep 2004

      Hi Peter,

sorry for the long delay. This should work now with the current cvs head.

  Thanks for your help!

  -Martin

Peter Gervai wrote:
...
On Wed, 15 Sep 2004 00:28:59 +0200, Peter Gervai  wrote:
...
I think it's a COnfig/GenericAgent.pm (the config) issue, but maybe
GA shouldn't just plainly die.
Problem is at:
if ($Param{Config}->{New}->{Queue}) {
         if ($Self->{NoticeSTDOUT}) {
             print "  - Move Ticket $Ticket to Queue  
'$Param{Config}->{New}->{Queue}'\n";
                 print "   == QO:'" . $Self->{QueueObject} . "'\n";  
#line by me
         }
         $Self->{TicketObject}->MoveTicket(
             QueueID =>  
$Self->{QueueObject}->QueueLookup(Queue=>$Param{Config}->{New}->{Queue},  
Cache => 1),
         ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ here
             UserID => $Param{UserID},
             TicketID => $Param{TicketID},
         );
     }
problem is: $Self->{QueueObject} == undef, and the job dies on that. 
My  other problem
is that I cannot figure out now why, or what causes the problem....
the rule in question is:
'lejart Mailbox Hibakba' => {
          Queue => 'Mailbox',
          Escalation => 1,
          New => {
                Queue => 'Hibak',
                Note => {
                        From => 'GenericAgent',
                        Subject => 'Lejart hiba!',
                        Body => 'Ez a Mailboxban levo hiba lejart!',
                        ArticleType => 'note-internal',
                }
          },
        },
I cannot see any errors.... do you?
peter
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Re: [dev] Re: genericagent.pm problem?

Martin Edenhofer