Hello developer-community,
I would like to insert another Module - called "Quick-Tickets", which has the same functionality like the Module "Phone-Ticket". Although i know, you can create a Ticket-Template within a Phone-Ticket", i need this Module to handle quick calls. The need is, because the configuration is global. So if you insert a dynamic field into phonecall-mask this field is in the template as well.
I tok instruction from
http://doc.otrs.org/developer/3.1/en/html/how-to-extend.html#idp45649008
Therefore i createed the following *.xml-file:
QuickTicket.xml
(/opt/otrs/Kernel/Config/Files)
<?xml version="1.0" encoding="utf-8" ?>
<CVS>$Id: Framework.xml,v 1.473.2.2 2012/06/18 18:28:51 mb Exp $</CVS>
<ConfigItem Name="Frontend::Module###AgentQuickTicket" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the Quick-Ticket-Object in the agent interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Description>Some Ticket-Templates</Description>
<Title></Title>
<NavBarName>Quick-Tickets</NavBarName>
<NavBar>
<Description Translatable="1">Some Ticket-Templates</Description>
<Name Translatable="1">Quick-Tickets</Name>
<Link>Action=AgentQuickticket</Link>
<LinkOption></LinkOption>
<NavBar>Quick-Tickets</NavBar>
<Type>Menu</Type>
<Block>ItemArea</Block>
<AccessKey></AccessKey>
<Prio>15000</Prio>
</NavBar>
<Loader>
<JavaScript>Core.Agent.CustomerSearch.js</JavaScript>
<JavaScript>Core.Agent.TicketAction.js</JavaScript>
</Loader>
</FrontendModuleReg>
</Setting>
</ConfigItem>
Now i get another link into the menubar called "Quick-Tickets" and this should open a new Popup-window. In this new window you can choose an link (incident-category) and this link opens a prefilled mask to create the Quick-Ticket.
I achived the opening of a new Popup-Window by using a MenuModule but therefore i need a zoomed ticket.
Is there any way to open the new window by clicking a link in the MenuBar? (not clicking in MenuModuleBar).
Thanks for any hints.
kind regards
Sepp
