Hi Robert, On Sun, Jul 18, 2004 at 09:03:46PM +0200, Robert Heinzmann wrote:
I was thinking about participating in the documentation of OTRS. We are using OTRS ourselves and I'm following the OTRS mailing list for some time now. I think the manual lags some basic explaination of term and of what certain configurations and actions implicate (what is eskalation, what is forward etc.). Those should be cleared out so that one can say "rtfm"
Questions are: How to contriubute ?
We are think about rewrite the whole manual. What do you think? Contribute is easy. Just send something (docbook or plain ascii) to us and we can talk about.
Which format ?
The current format is sgml/docbook.
Which language ?
English or German.
Is there some kind of guide ?
No, just try http://cvs.otrs.org/ -> doc and http://www.docbook.org/
Thank you,
Robert Heinzmann
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!