I had a suspicion that I would need to do something like that.
Would you happen to know how to go about this?
Thank you very much,
With kind regards,
Roald
for that you would have to alter the database schema.
On Wed, Feb 25, 2015 at 6:12 AM, Roald <depjayds@gmail.com> wrote:
> Dear all,
>
> I want to make a small adaption to this CustomerSLA module:
> http://opar.perl-services.de/package/D/DI/DIETMARB/CustomerSLA
>
> I would like to increase the amount of accepted characters of the
> CustomerIDs field.
>
> Step one is to increase the Cols and Rows in
> /opt/otrs/Kernel/Config/Files/CustomerSLA.xml
>
> <ConfigItem Name="SLAPreferences###02_CustomerIDs" Required="0"
> Valid="1">
> <Description Translatable="1">List of customer company IDs for which
> this SLA applies.</Description>
> <Group>CustomerSLA</Group>
> <SubGroup>Frontend::SLA::Preferences</SubGroup>
> <Setting>
> <Hash>
> <Item
> Key="Module">Kernel::Output::HTML::SLAPreferencesGeneric</Item>
> <Item Key="Label">CustomerIDs</Item>
> <Item Key="Desc">List of customer company IDs for which this
> SLA applies.</Item>
> <Item Key="Block">TextArea</Item>
> <Item Key="Cols">50</Item>
> <Item Key="Rows">3</Item>
> <Item Key="PrefKey">CustomerIDs</Item>
> </Hash>
> </Setting>
> </ConfigItem>
>
> But If I change Cols and Rows the amount of characters when I hit Submit in
> the AdminCustomerSLA window still gets limited to 250 characters. How do I
> increase the max lenght of characters of CustomerIDs ?
>
> Thank you very much,
> With kind regards.
> Roald
>
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