Hi, I just realized I didn't answer. On Tue, Feb 15, 2011 at 01:14:55PM +0100, Martin Edenhofer wrote:
So the new URL (https://[ServerURL]/otrs/index.pl/file-2?Action...) will execute index.pl Erm, interesting... Our web server won't execute "index.pl" upon a request for "index.pl/something". Hm. What web server do you use? Can you add the config?
We're running lighty. The problem, however, was not with the web server itself, but with an additional CGI script that we had installed between the server and OTRS for authorization purposes. (We're doing authentication based on X.509 certificates, and we wanted some additional layer of authorization in front of OTRS. So our solution was to do some address rewriting and redirect all requests through a simple script that did the authorization and forwarded all authorized requests to OTRS. It turns out that the script assumed that arguments are passed only after the "?" in the URL, which is clearly wrong. We fixed that, and everything works fine now.) Thanks for pointing me in the right direction! :) Cheers, Toby. -- Smith & Wesson---The original point-and-click interface! ---- Karlsruhe Institute of Technology (KIT) KIT-CERT Tobias Dussa CERT Manager, CA Manager Zirkel 2 Building 20.21 76131 Karlsruhe, Germany !!! New phone number Phone: +49 721 608-42479 !!! New fax number Fax: +49 721 608-9-42479 Email: tobias.dussa@kit.edu Web: http://www.kit.edu/ KIT – University of the State of Baden-Wuerttemberg and National Laboratory of the Helmholtz Association