Example: <div><br></div><div><span style="background-color:rgb(238,238,238);color:rgb(146,146,146);font-family:&#39;Helvetica Neue&#39;,Helvetica,Arial,sans-serif;font-size:12px;line-height:15.600000381469727px;text-align:right">Escalation - first response time (minutes): </span>60 Minuts (notification by) 50% ---&gt; After 30 minuts a notification will be send.<div>

<br></div><div><div class="gmail_quote">2012/9/26 Rocco Tocci <span dir="ltr">&lt;<a href="mailto:rocco.tocci@tbsit.com" target="_blank">rocco.tocci@tbsit.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">


  

    
  
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    Good morning<br>
    I want to understand the valence of the parameter <b>notify by(%) </b>
    in the definition of the SLA.<br>
    <br>
    thanks<span class="HOEnZb"><font color="#888888"><br>
    Rocco<br>
    <br>
    <pre cols="72"></pre>
  </font></span></div>

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