Hi,

- Browser (Client Browser firfox and chrome)
- OS (Client browser linx and OTRS running  on Linux)
- OTRS Version (3.0.6)
- What Host (Linux, Win) Host is linux
- Webserver (Apache)
- Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action
- when does the error occur?

When i hit on Login page.... Too Old browser message displayed and on alert bo javascript message displayed of "TypeError: Cannot call method 'Init' of undefined" in common JS file

In error log:

[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
[Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;Profile=last-search;SortBy=Age;OrderBy=Down;TakeLastSearch=1;StartHit=1;TicketID=161936
[Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl


In access log i get following msgs:

; - - [29/Mar/2015:03:57:26 -0700] "GET /otrs/index.pl HTTP/1.1" 200 10732 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
;2 - - [29/Mar/2015:03:57:27 -0700] "GET /" 200 275 "-" "-"
; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js HTTP/1.1" 200 680 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js HTTP/1.1" 200 300568 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css HTTP/1.1" 404 283 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css HTTP/1.1" 200 30158 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"
; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js HTTP/1.1" 404 263 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"



On 4/8/2015 10:43 AM, Johannes Nickel wrote:
Hey,

to help you we need some more information like: 
- Browser
- OS
- OTRS Version
- What Host (Linux, Win)
- Webserver
- Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action
- when does the error occur?

regards
Johannes

2015-04-08 7:10 GMT+02:00 Ali Umair <aumair@i2cinc.com>:
Hi,
    I am facing same issue in OTRS. Can anyone please guide how i fix this issue?? Its humble request if someone help or guide me??

[ERROR] JavaScriptError: Cannot call method 'Init' of undefined
	• /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined
		• TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
		• (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
		• c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
		• c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined
	• /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined
		• TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
		• (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
		• c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37


--

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Best Regards

Ali Umair 





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--

--

Best Regards

Ali Umair | Software Engineer
i2c Pakistan | 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN
Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898