Dear Michiel, This option also includes searching on ticket numbers. So if you enable this you have a complete search function in your navigation bar. Works great! Met vriendelijke groet / Best regards, Danny van Dorp Webmaster and ICT Officer Applications SNV Netherlands Development Organisation Dr. Kuyperstraat 5 2514 BA The Hague Tel: +31 (0)70 344 02 57 Fax: +31 (0)70 385 55 31 Email ICT: ICTHelpdesk@snvworld.org Email personal and MSN: dvandorp@snvworld.org -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Friday, December 04, 2009 13:58 To: Development community of OTRS.org Subject: Re: [dev] Quick ticket search area? Hi Peter, Sure it would! There's a similar option in SysConfig that enables a full-text search: Frontend::NavBarModule###1-Ticket::TicketSearchFulltext It would give you a full text search in the navbar. Unfortunately, it is not capable of searching on ticket numbers. There's a enhancement request for that: http://bugs.otrs.org/show_bug.cgi?id=4238 "Include ticket number in Fulltext search" I guess it would not be too difficult to implement behaviour like this. Since this is the developers' list: patches are welcome! If anybody would implement this, please share 'em and I'll gladly review them for inclusion in OTRS. -- ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! http://bit.ly/1rbdkT Peter van Beugen wrote:
Would be nice if there was a quick ticket search area in the main navigation area:
Incoming calls about existing tickets could quick and easy be searched.
Numeric = ticketnumber search
Email address = search on “from” email address
Regards,
Peter van Beugen
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