Hi, Thanks for your answer, I filled a bug: http://bugs.otrs.org/show_bug.cgi?id=4874 CacheTTL doesn't solve our problem, because it reduces LDAP queries, but doesn't avoid LDAP connection. Bastien -----Message d'origine----- De : dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] De la part de Nils Leideck - ITSM Envoyé : jeudi 28 janvier 2010 00:48 À : Development community of OTRS.org Objet : Re: [dev] LDAP connection not always necessary? Hi, On 27.01.2010, at 15:46, EXT / CAP GEMINI LEBLANC Bastien wrote: I notice that at each access on OTRS (each page), an LDAP connection is made, even if it is not necessary (to get Customer Data). Do you think I should fill a bug, to be able to connect to the LDAP only if necessary (if the data is not cached)? Feel free to ask any details, I'll be glad to help on solving this issue If you feel this is a bug then PLEASE open a bug report for that issue on bugs.otrs.com !!! Highly apprechiated and welcome !!! In the meantime the CacheTTL param (Config.pm or SysConfig) could help you to reduce the LDAP quesries. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! ------- Ce message et toutes les pièces jointes sont établis à l'intention exclusive de ses destinataires et sont confidentiels. L'intégrité de ce message n'étant pas assurée sur Internet, la SNCF ne peut être tenue responsable des altérations qui pourraient se produire sur son contenu. Toute publication, utilisation, reproduction, ou diffusion, même partielle, non autorisée préalablement par la SNCF, est strictement interdite. Si vous n'êtes pas le destinataire de ce message, merci d'en avertir immédiatement l'expéditeur et de le détruire. ------- This message and any attachments are intended solely for the addressees and are confidential. SNCF may not be held responsible for their contents whose accuracy and completeness cannot be guaranteed over the Internet. Unauthorized use, disclosure, distribution, copying, or any part thereof is strictly prohibited. If you are not the intended recipient of this message, please notify the sender immediately and delete it.